Refund & Returns Policy
KnuckleArt Collection
Last updated: 23 February 2026
At KnuckleArt Collection, every artwork is produced to order with care and attention to detail. Please read our returns policy carefully before placing your order.
1. Made-to-Order & Custom Products
All prints, canvas artworks, and personalised items are made to order.
Under the UK Consumer Contracts Regulations, customers normally have the right to cancel an online order within 14 days of receiving the goods. However, this right does not apply to goods that are made to order or personalised.
As our artworks are produced specifically for each order, we do not accept returns or offer refunds for a change of mind.
This does not affect your statutory rights for faulty or mis-described goods under the Consumer Rights Act 2015.
2. Damaged, Faulty or Incorrect Items
We take quality seriously. If your artwork arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please email:
📧 info@knuckleartcollection.com
Include:
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Your order number
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Clear photographs of the damage (including packaging)
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A brief description of the issue
We may offer:
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A replacement item
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A partial refund
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A full refund (where appropriate)
3. Return Process for Approved Claims
If your return is approved:
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We will provide return instructions.
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For damaged or defective items, return shipping costs will be covered by us.
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Refunds will be processed within 14 days of receiving the returned item (or proof of return).
Refunds will be issued to the original payment method.
4. Items Not Eligible for Return
We do not accept returns for:
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Change of mind
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Incorrect size selection
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Custom or made-to-order products without fault
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Minor colour variations due to screen display differences
Please ensure you review sizing and product details carefully before purchasing.
5. Exchanges
As all products are made to order, we do not offer exchanges unless the item is faulty or incorrect.
6. Your Statutory Rights
Nothing in this policy affects your legal rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
If a product is faulty, not as described, or not of satisfactory quality, you are entitled to a repair, replacement, or refund in accordance with UK law.
7. Contact Us
If you have any questions regarding your order, please contact:
KnuckleArt Collection
📧 [Insert Email Address]
🌐 www.knuckleartcollection.com